Secure Checkout

  • 1Log In or Register
  • 2Shipping & Billing Info
  • 3Review, Pay & Submit
Cape Ardor Return Policy

Returns and Cancellations

All requests for returns or cancellations must be made within 7 days of the sales order date. Due to processing fees, such as credit card merchant fees charged by your credit card company, and handling, we must enforce the collection of a restocking fee (15% of the sales order value) when payment is complete; without exception.

Special order wines that we have purchased on your behalf that have not physically shipped are subjected to a 50% restocking charge.

Cape Ardor is NOT responsible if the receiver misses the 3rd delivery attempt. If the customer’s order is returned to Cape Ardor and the customer requests a re-ship, it is the responsibility of the customer to pay for the additional shipping if still required and the return shipping fee.  If the customer wishes to cancel the order at that point, a refund for the order minus restocking fees, shipping and return fees will be credited the customers credit card or issued a store credit.

Orders placed through the CellarDoor Direct Program (at the winery) are NOT REFUNDABLE.  We take great care and expense to have the wines available for your orders by pre-ordering them on your behalf.  Your signed order form confirms your purchase.  Please see:  (“I confirm ordering wines according to the information above and agree to receive the wines and make payment in accordance with the information above.”)

 

All wine sold by us is maintained at optimum conditions. We consider wine to be out of our control once it has been handed over to the shipper and we cannot be responsible for improper storage after it has been delivered.

We will not accept returns for the following:

-       Wines that do not coincide with personal tastes

-       Wines that have been adversely affected by customer’s storage

-    Any other adverse condition affected while in customer care

If, however,  you do experience a problem with a wine, please contact us within 30 days of your shipment date and at our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase.

If you experience any problem with your order, please email us at orders@cape-ardor.com or call us at 888-812-2543, and include your order number. We will do our best to have an answer or proposed solution to the problem within 1 business day.