Return Policy – Cape Ardor Online Store

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Cape Ardor Return Policy

Returns and Cancellations

All requests for returns or cancellations must be made within 7 days of the sales order date. Due to processing fees, such as credit card merchant fees charged by your credit card company, and handling, we must enforce the collection of a restocking fee (15% of the sales order value) when payment is complete; without exception.

Special order wines that we have purchased on your behalf that have not physically shipped are subjected to a 50% restocking charge.

Cape Ardor is NOT responsible if the receiver misses the 3rd delivery attempt. If the customer’s order is returned to Cape Ardor and the customer requests a re-ship, it is the responsibility of the customer to pay for the additional shipping if still required and the return shipping fee. If the customer wishes to cancel the order at that point, a refund for the order minus restocking fees, shipping and return fees will be credited the customers credit card or issued a store credit.

Orders placed through the CellarDoor Direct Program (at the winery) are NOT REFUNDABLE. We take great care and expense to have the wines available for your orders by pre-ordering them on your behalf. Your signed order form confirms your purchase. Please see: (“I confirm ordering wines according to the information above and agree to receive the wines and make payment in accordance with the information above.”)

All wine sold by us is maintained at optimum conditions. We consider wine to be out of our control once it has been handed over to the shipper and we cannot be responsible for improper storage after it has been delivered.

We will not accept returns for the following:

- Wines that do not coincide with personal tastes

- Wines that have been adversely affected by customer’s storage

- Any other adverse condition affected while in customer care

If, however, you do experience a problem with a wine, please contact us within 30 days of your shipment date and at our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase.

If you experience any problem with your order, please email us at orders@cape-ardor.com or call us at 888-812-2543, and include your order number. We will do our best to have an answer or proposed solution to the problem within 1 business day.

Shipping Info

RELEASE - WEATHER DEPENDENT	We will evaluate the best route and timing to release your order to arrive safely. There is no charge to hold it for up to 90 days. This will normally be packed in an environmentally responsible pulp shipper. We may decide to use styrofoam if deemed necessary to protect your product. To avoid unnecesary exposure to temperature fluctuations, It is important to receive your order on the 1st attempt.
RELEASE NOW - ICE PACK	We utilize refrigerated transport to a depot nearest your location and then place an ice pack in your box for the last leg. This will last 2 - 24 hours depending on the ambient temperature. This will come in a styrofoam shipper. To avoid unnecesary exposure to temperature fluctuations, It is important to receive your order on the 1st attempt. Note: For environmental responsibility, if we determine no ice pack is required at the time of release, we will pack it in a pulp shipper without ice and adjust your charges accordingly.
RELEASE NOW - NO ICE PACK	We will release your order, if all stock is available, at the first window possible. This option assumes you have decided to forgo any temperature considerations and do not wish to add an ice pack for the last leg. In most cases, this will still go temp controlled to a regional distribution point. You will be sent a waiver notice to confirm your choices before we release it. To avoid unnecesary exposure to temperature fluctuations, It is important to receive your order on the 1st attempt.
UPS GROUND	Follows the RELEASE - WEATHER DEPENDENT guidelines.
EXPEDITED OPTIONS	Contact orders@cape-ardor.com to request options.
ADDITIONAL INFO	ALL ORDERS REQUIRE A PERSON 21+ YEARS OF AGE TO BE PRESENT AND SIGN FOR THE PACKAGE. NO ORDERS CAN BE LEFT AT A PREMISE WITHOUT SIGNATURE DURING WINTER MONTHS ALL SHIPMENTS WILL REVERT TO 'RELEASE NOW - WEATHER DEPENDENT' IF YOU ARE IN AN EXTREME COLD AREA, WE MAY REQUEST A WEATHER RELEASE TO BE ACCEPTED PRIOR TO RELEASE.