Cape Ardor Shipping Policy
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You must
be 21 years of age or older to order
or receive wine from Cape Ardor. Any shipments containing alcoholic
beverages are sent with an “Adult Signature Required” sticker, and the common
carrier that delivers our merchandise is required to ask and check for
identification upon delivery. This means
that you will have to be present at the time of delivery.
Due
to certain state regulations, Cape Ardor does not ship directly to the
most States. We arrange delivery via a 3rd party carrier
on behalf of the buyer.
Currently there are no
shipping options to the following States:
§ Kentucky
§ Utah
§ North Dakota
§ Arkansas
§ Michigan
§ Mississippi
Weather
or Extreme Temperature
Due to
our location on the West Coast we strongly discourage you from selecting
“Ground Service” as your shipping method if you reside on the East Coast.
During the winter and summer months, weather conditions (cold or hot
temperature) and longer delivery times can often result in the spoilage of your
order.
If you place an order
with Cape Ardor and reside in an area of extreme weather temperature (or
delivery routes through an area of extreme temperature), we will bill you for your order, pack it and hold
it in our temperature-controlled warehouse at no extra charge. You will
receive an email stating that we are holding it for you until temperatures are
more favorable to ship. If you would like us to ship your wine (at your own
risk), you will be asked to sign a
release form, and we will not be
responsible for any damages that may occur.
Pre-Ordered and
Backordered Wines
Cape
Ardor sells wines on a pre-order basis. Many of our pre-ordered wines are
traveling from South Africa and can take up to 3 months until delivery. We
pride ourselves on making boutique wines available to our customers, however we
can experience delays due to US customs, port strikes, weather at sea etc. We do everything we can to get your wine to
your in a timely manner.
Payment
for preordered wines is due at the time of the sales order confirmation. At the
time you place your order, we may provide an estimated date that we expect the
wines to arrive at our warehouse. This
date is provided for estimate purposes only – it is not a promise or guarantee
of delivery time. Due to
circumstances out of our control, these estimates are not always correct.
Delayed arrival of these wines is not a valid
reason to cancel an order.
For complete details see our Shipping
Policy.