Shipping Policy – Cape Ardor Online Store

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Cape Ardor Shipping Policy

You must be 21 years of age or older to order or receive wine from Cape Ardor. Any shipments containing alcoholic beverages are sent with an “Adult Signature Required” sticker, and the common carrier that delivers our merchandise is required to ask and check for identification upon delivery. This means that you will have to be present at the time of delivery.

Due to certain state regulations, Cape Ardor does not ship directly to the most States. We arrange delivery via a 3^rd party carrier on behalf of the buyer.

Currently there are no shipping options to the following States:

§ Kentucky

§ Utah

§ North Dakota

§ Arkansas

§ Michigan

§ Mississippi

Weather or Extreme Temperature

Due to our location on the West Coast we strongly discourage you from selecting “Ground Service” as your shipping method if you reside on the East Coast. During the winter and summer months, weather conditions (cold or hot temperature) and longer delivery times can often result in the spoilage of your order.

If you place an order with Cape Ardor and reside in an area of extreme weather temperature (or delivery routes through an area of extreme temperature), we will bill you for your order, pack it and hold it in our temperature-controlled warehouse at no extra charge. You will receive an email stating that we are holding it for you until temperatures are more favorable to ship. If you would like us to ship your wine (at your own risk), you will be asked to sign a release form, and we will not be responsible for any damages that may occur.

Pre-Ordered and Backordered Wines

Cape Ardor sells wines on a pre-order basis. Many of our pre-ordered wines are traveling from South Africa and can take up to 3 months until delivery. We pride ourselves on making boutique wines available to our customers, however we can experience delays due to US customs, port strikes, weather at sea etc. We do everything we can to get your wine to your in a timely manner.

Payment for preordered wines is due at the time of the sales order confirmation. At the time you place your order, we may provide an estimated date that we expect the wines to arrive at our warehouse. This date is provided for estimate purposes only – it is not a promise or guarantee of delivery time. Due to circumstances out of our control, these estimates are not always correct.

Delayed arrival of these wines is not a valid reason to cancel an order.

For complete details see our Shipping Policy.

Shipping Info

RELEASE - WEATHER DEPENDENT	We will evaluate the best route and timing to release your order to arrive safely. There is no charge to hold it for up to 90 days. This will normally be packed in an environmentally responsible pulp shipper. We may decide to use styrofoam if deemed necessary to protect your product. To avoid unnecesary exposure to temperature fluctuations, It is important to receive your order on the 1st attempt.
RELEASE NOW - ICE PACK	We utilize refrigerated transport to a depot nearest your location and then place an ice pack in your box for the last leg. This will last 2 - 24 hours depending on the ambient temperature. This will come in a styrofoam shipper. To avoid unnecesary exposure to temperature fluctuations, It is important to receive your order on the 1st attempt. Note: For environmental responsibility, if we determine no ice pack is required at the time of release, we will pack it in a pulp shipper without ice and adjust your charges accordingly.
RELEASE NOW - NO ICE PACK	We will release your order, if all stock is available, at the first window possible. This option assumes you have decided to forgo any temperature considerations and do not wish to add an ice pack for the last leg. In most cases, this will still go temp controlled to a regional distribution point. You will be sent a waiver notice to confirm your choices before we release it. To avoid unnecesary exposure to temperature fluctuations, It is important to receive your order on the 1st attempt.
UPS GROUND	Follows the RELEASE - WEATHER DEPENDENT guidelines.
EXPEDITED OPTIONS	Contact orders@cape-ardor.com to request options.
ADDITIONAL INFO	ALL ORDERS REQUIRE A PERSON 21+ YEARS OF AGE TO BE PRESENT AND SIGN FOR THE PACKAGE. NO ORDERS CAN BE LEFT AT A PREMISE WITHOUT SIGNATURE DURING WINTER MONTHS ALL SHIPMENTS WILL REVERT TO 'RELEASE NOW - WEATHER DEPENDENT' IF YOU ARE IN AN EXTREME COLD AREA, WE MAY REQUEST A WEATHER RELEASE TO BE ACCEPTED PRIOR TO RELEASE.